Why do guests more often book properties that respond quickly?
A guest is looking for accommodation. They check several properties, compare prices, look at photos, and send an inquiry about availability. Then they wait. If the response...
What to do when a guest stops responding before arrival?
The guest has booked a stay. Everything looks good: the dates are chosen, the room is blocked, and the details are saved. You send a message asking about…
Does answering phone calls still make sense for an accommodation provider?
Just a few years ago, the telephone was the primary source for booking hotels, apartments, and guesthouses. Guests would call, ask about availability…
How much does a lack of online payments at an accommodation really cost?
The guest chooses a date, confirms their stay and says: "I will make the bank transfer this evening". The room is blocked in the calendar, the date disappears from availability,...
Does Excel still suffice for managing a hospitality property?
Excel remains one of the most widely used tools in small accommodation businesses. To start with, it appears sufficient – it is...
How much does it really cost to manually manage bookings at an accommodation facility?
In many guesthouses, flats and small hotels, bookings are still managed manually. A phone call, a notebook, an Excel sheet or...
It's here! New online booking system 2.0
The new online booking system is a step towards even greater convenience and flexibility in managing offers. Until now, all rooms...
End of the holiday season - how to attract visitors during the 'dead period'?
The holiday season is a time of full calendars and high occupancy for hotels, guesthouses and flats. However, as the summer months get...
5 tips on how to effectively manage a guesthouse.
Managing an accommodation facility is not only about day-to-day decision-making, but also about attention to detail that builds guest satisfaction and...
Why use an online booking system?
If we rely solely on telephone and email contact, we accept the risk of losing the customer. Nowadays, visitors expect...