No more chaos – guest departure checklist
The guest returns the keys and leaves the premises. Theoretically, the booking is complete. In practice, this is precisely when several...
Arrival checklist: what needs to be ready before a guest arrives at the property?
The guest announced they would arrive at 4:00 PM. At 3:25 PM, they message that they will be here in ten minutes. The room is almost ready, but no one has checked the payment.
What to do when a guest stops responding before arrival?
The guest has booked a stay. Everything looks good: the dates are chosen, the room is blocked, and the details are saved. You send a message asking about…
Does answering phone calls still make sense for an accommodation provider?
Just a few years ago, the telephone was the primary source for booking hotels, apartments, and guesthouses. Guests would call, ask about availability…
What does a front desk workday look like with PMS vs. without PMS?
The work of a reception in a lodging facility often looks calm only from the outside. A guest asks about an available date. Someone else wants to change their date...
5 moments in guest service where you lose bookings
A guest rarely disappears without a reason. Most often, they first check availability, ask a question, compare several properties, wait for a response, try...
Does Excel still suffice for managing a hospitality property?
Excel remains one of the most widely used tools in small accommodation businesses. To start with, it appears sufficient – it is...
Online hotel check-in – a new standard of guest service
The hotel industry is changing faster than ever before. Guests no longer want to waste time on formalities at reception, filling out…
Valentine's Day weekend - how to prepare an accommodation offer
The end of January is when visitors increasingly start looking for ideas for a Valentine's weekend. For venue owners,...
End of the holiday season - how to attract visitors during the 'dead period'?
The holiday season is a time of full calendars and high occupancy for hotels, guesthouses and flats. However, as the summer months get...