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5 Min Read

on2026-08-25

Defect in the room upon arrival – how to mark the problem and avoid chaos?

There are three hours left until the guest arrives. While cleaning, it turns out that the bedside lamp in the room is not working. A moment later, it turns out that...

5 Min Read

on2026-08-17

Housekeeping in a small property: how to integrate cleaning with the reservation calendar?

In a small guest accommodation, cleaning is often organised on an ad-hoc basis. In the morning, the owner checks the departures, calls the cleaner and…

5 Min Read

on2026-07-30

How to transfer change in a small object so that no information is lost?

The guest in room number 4 will arrive later. The lamp in apartment number 7 is not working. One reservation is awaiting payment, and another guest has requested...

5 Min Read

on2026-07-24

15-Minute End-of-Day Checklist for Accommodation Facilities

The last guest picked up their keys, the phone stopped ringing, and reception was slowly winding down. It's precisely then that it's easiest to assume that everything has been...

5 Min Read

on2026-07-21

No more chaos – guest departure checklist

The guest returns the keys and leaves the premises. Theoretically, the booking is complete. In practice, this is precisely when several...

5 Min Read

on2026-07-17

Arrival checklist: what needs to be ready before a guest arrives at the property?

The guest announced they would arrive at 4:00 PM. At 3:25 PM, they message that they will be here in ten minutes. The room is almost ready, but no one has checked the payment.

4 Min Read

on2026-06-18

What to do when a guest stops responding before arrival?

The guest has booked a stay. Everything looks good: the dates are chosen, the room is blocked, and the details are saved. You send a message asking about…

3 Min Read

on2026-06-05

Does answering phone calls still make sense for an accommodation provider?

Just a few years ago, the telephone was the primary source for booking hotels, apartments, and guesthouses. Guests would call, ask about availability…

4 Min Read

on2026-06-02

What does a front desk workday look like with PMS vs. without PMS?

The work of a reception in a lodging facility often looks calm only from the outside. A guest asks about an available date. Someone else wants to change their date...

4 Min Read

on2026-05-29

5 moments in guest service where you lose bookings

A guest rarely disappears without a reason. Most often, they first check availability, ask a question, compare several properties, wait for a response, try...