What to do when a guest stops responding before arrival?
The guest has booked a stay. Everything looks good: the dates are chosen, the room is blocked, and the details are saved. You send a message asking about…
3 types of accommodation owners – which one are you?
Every accommodation owner has their own way of working. Some remember most things off the top of their head. Others keep a calendar in Excel, take notes...
How to set accommodation prices without chaos?
The cost of accommodation is rarely a single number. A different rate may apply during the season, and another outside the season. A weekend might cost more than…
Does answering phone calls still make sense for an accommodation provider?
Just a few years ago, the telephone was the primary source for booking hotels, apartments, and guesthouses. Guests would call, ask about availability…
What does a front desk workday look like with PMS vs. without PMS?
The work of a reception in a lodging facility often looks calm only from the outside. A guest asks about an available date. Someone else wants to change their date...
5 moments in guest service where you lose bookings
A guest rarely disappears without a reason. Most often, they first check availability, ask a question, compare several properties, wait for a response, try...
Checklist: how to prepare a holiday let for the summer season in 7 days?
The summer season can begin sooner than you think. First, a few enquiries, then the weekends start filling up, and suddenly...
How to increase the number of bookings? 5 reasons why you should list your property on Booking.com
If you run a hotel, guesthouse, apartments, or holiday cottages for rent, an online presence is essential for effective accommodation sales today.
Does Excel still suffice for managing a hospitality property?
Excel remains one of the most widely used tools in small accommodation businesses. To start with, it appears sufficient – it is...
KSeF now available on mobile-calendar
From 1 April 2026, the KSeF becomes mandatory for most businesses.That is why we have implemented full integration in mobile-calendar with...