15-Minute End-of-Day Checklist for Accommodation Facilities
The last guest picked up their keys, the phone stopped ringing, and reception was slowly winding down. It's precisely then that it's easiest to assume that everything has been...
Arrival checklist: what needs to be ready before a guest arrives at the property?
The guest announced they would arrive at 4:00 PM. At 3:25 PM, they message that they will be here in ten minutes. The room is almost ready, but no one has checked the payment.
Mini-SOP for a lodging facility: simple procedures without hotel bureaucracy
In a small accommodation facility, many things just "work". The owner knows who is arriving today. The reception remembers which guest asked for a late...
Too many responsibilities, too little time? Solutions for accommodation owners
There are days when everything happens at once. Guests arrive early. Someone wants to extend their stay. The room isn’t ready yet…
How to check if your property is really making money?
The full calendar looks good. Bookings are coming in, rooms are occupied, the phone is ringing, guests are arriving. At first glance, everything...
A team that "isn't on the same page" – is that always a people problem?
The property owner says: "My team is a bit clueless." Someone forgot to pass on the information about the late arrival. Someone didn't check that the room had…
What to do when a guest stops responding before arrival?
The guest has booked a stay. Everything looks good: the dates are chosen, the room is blocked, and the details are saved. You send a message asking about…
Why are guests not completing bookings on your website?
A visitor enters a venue's website. They check photos, read the description, choose a date, compare prices... and disappear. They don't call. They don't write. They don't finish...
3 types of accommodation owners – which one are you?
Every accommodation owner has their own way of working. Some remember most things off the top of their head. Others keep a calendar in Excel, take notes...
How to set accommodation prices without chaos?
The cost of accommodation is rarely a single number. A different rate may apply during the season, and another outside the season. A weekend might cost more than…