on2026-06-30
Reception on the phone? How does property management look from a mobile app
Reception on the phone? How does property management look from a mobile app? Not every owner of a holiday let sits at their desk all day...
on2026-06-26
How to check if your property is really making money?
The full calendar looks good. Bookings are coming in, rooms are occupied, the phone is ringing, guests are arriving. At first glance, everything...
on2026-06-23
A team that "isn't on the same page" – is that always a people problem?
The property owner says: "My team is a bit clueless." Someone forgot to pass on the information about the late arrival. Someone didn't check that the room had…
on2026-06-18
What to do when a guest stops responding before arrival?
The guest has booked a stay. Everything looks good: the dates are chosen, the room is blocked, and the details are saved. You send a message asking about…
on2026-06-16
Why are guests not completing bookings on your website?
A visitor enters a venue's website. They check photos, read the description, choose a date, compare prices... and disappear. They don't call. They don't write. They don't finish...
on2026-06-11
3 types of accommodation owners – which one are you?
Every accommodation owner has their own way of working. Some remember most things off the top of their head. Others keep a calendar in Excel, take notes...
on2026-06-09
How to set accommodation prices without chaos?
The cost of accommodation is rarely a single number. A different rate may apply during the season, and another outside the season. A weekend might cost more than…
on2026-06-05
Does answering phone calls still make sense for an accommodation provider?
Just a few years ago, the telephone was the primary source for booking hotels, apartments, and guesthouses. Guests would call, ask about availability…
on2026-06-02
What does a front desk workday look like with PMS vs. without PMS?
The work of a reception in a lodging facility often looks calm only from the outside. A guest asks about an available date. Someone else wants to change their date...
on2026-05-29
5 moments in guest service where you lose bookings
A guest rarely disappears without a reason. Most often, they first check availability, ask a question, compare several properties, wait for a response, try...