5 things that annoy hotel guests.
(Based on analysis of Google and Booking.com reviews) The guest leaves, smiles when saying goodbye, says "it was great"... and then leaves a rating....
Why are returning guests a treasure of your accommodation?
In the tourism industry, where competition never sleeps and the choice of accommodation is dizzying, the key to success is not always to get...
Automate your accommodation and reclaim your time.
Running an accommodation facility is a full-time job - and often much more. Day-to-day duties, contact with guests, managing...
Automated messages - fewer responsibilities, more professionalism.
In the world of guest service, time and communication are crucial. Guests expect quick information, clear instructions and a sense of...
Why is managing bookings 'on the cards' a risk you cannot afford to take?
Still keeping a booking calendar in a notebook or on loose sheets of paper? For many accommodation owners, this is still an everyday occurrence -...
Not just Booking - 5 booking platforms you should know.
Most flat and accommodation owners operate on Booking.com. But what about the rest? Realistically - if you want full occupancy....
Last minute visitors - how to attract last minute bookings?
An empty room is an avoidable loss. Guests booking last-minute accommodation is a growing group - not only in high season, but...
Effective communication with your guests? Opt for SMS!
In a world where every day is a race against time, communicating quickly and effectively with guests is not a luxury - it's a necessity. Mail? It can get lost...
Monitoring and responding to hotel guest feedback online.
In the age of digitalisation and the growing role of opinion portals, online reputation management has become one of the key elements of effective...
5 tips on how to effectively manage a guesthouse.
Managing an accommodation facility is not only about day-to-day decision-making, but also about attention to detail that builds guest satisfaction and...