15-Minute End-of-Day Checklist for Accommodation Facilities
The last guest picked up their keys, the phone stopped ringing, and reception was slowly winding down. It's precisely then that it's easiest to assume that everything has been...
Arrival checklist: what needs to be ready before a guest arrives at the property?
The guest announced they would arrive at 4:00 PM. At 3:25 PM, they message that they will be here in ten minutes. The room is almost ready, but no one has checked the payment.
Too many responsibilities, too little time? Solutions for accommodation owners
There are days when everything happens at once. Guests arrive early. Someone wants to extend their stay. The room isn’t ready yet…
How to check if your property is really making money?
The full calendar looks good. Bookings are coming in, rooms are occupied, the phone is ringing, guests are arriving. At first glance, everything...
3 types of accommodation owners – which one are you?
Every accommodation owner has their own way of working. Some remember most things off the top of their head. Others keep a calendar in Excel, take notes...
Does answering phone calls still make sense for an accommodation provider?
Just a few years ago, the telephone was the primary source for booking hotels, apartments, and guesthouses. Guests would call, ask about availability…
What does a front desk workday look like with PMS vs. without PMS?
The work of a reception in a lodging facility often looks calm only from the outside. A guest asks about an available date. Someone else wants to change their date...
5 moments in guest service where you lose bookings
A guest rarely disappears without a reason. Most often, they first check availability, ask a question, compare several properties, wait for a response, try...
Online hotel check-in – a new standard of guest service
The hotel industry is changing faster than ever before. Guests no longer want to waste time on formalities at reception, filling out…
How much does it really cost to manually manage bookings at an accommodation facility?
In many guesthouses, flats and small hotels, bookings are still managed manually. A phone call, a notebook, an Excel sheet or...