What does a front desk workday look like with PMS vs. without PMS?
The work of a reception in a lodging facility often looks calm only from the outside. A guest asks about an available date. Someone else wants to change their date...
5 moments in guest service where you lose bookings
A guest rarely disappears without a reason. Most often, they first check availability, ask a question, compare several properties, wait for a response, try...
Does Excel still suffice for managing a hospitality property?
Excel remains one of the most widely used tools in small accommodation businesses. To start with, it appears sufficient – it is...
Online hotel check-in – a new standard of guest service
The hotel industry is changing faster than ever before. Guests no longer want to waste time on formalities at reception, filling out…
Valentine's Day weekend - how to prepare an accommodation offer
The end of January is when visitors increasingly start looking for ideas for a Valentine's weekend. For venue owners,...
End of the holiday season - how to attract visitors during the 'dead period'?
The holiday season is a time of full calendars and high occupancy for hotels, guesthouses and flats. However, as the summer months get...
How do you effectively ask visitors to give feedback?
Guest reviews are one of the most important factors in booking decisions today. Most travellers, before choosing an accommodation...
What to do in the event of a PMS failure?
In the hospitality industry, guests expect seamless service, fast check-in, instant information on room availability or confirmation of...
5 things that annoy hotel guests.
(Based on analysis of Google and Booking.com reviews) The guest leaves, smiles when saying goodbye, says "it was great"... and then leaves a rating....
Why are returning guests a treasure of your accommodation?
In the tourism industry, where competition never sleeps and the choice of accommodation is dizzying, the key to success is not always to get...