What to look out for when hiring a receptionist?
Employing a receptionist at a hotel or guesthouse is a big step - you are putting another person in charge of guest contact, handling bookings and often...
5 things that annoy hotel guests.
(Based on analysis of Google and Booking.com reviews) The guest leaves, smiles when saying goodbye, says "it was great"... and then leaves a rating....
Why are returning guests a treasure of your accommodation?
In the tourism industry, where competition never sleeps and the choice of accommodation is dizzying, the key to success is not always to get...
Automated messages - fewer responsibilities, more professionalism.
In the world of guest service, time and communication are crucial. Guests expect quick information, clear instructions and a sense of...
Why is managing bookings 'on the cards' a risk you cannot afford to take?
Still keeping a booking calendar in a notebook or on loose sheets of paper? For many accommodation owners, this is still an everyday occurrence -...
Effective communication with your guests? Opt for SMS!
In a world where every day is a race against time, communicating quickly and effectively with guests is not a luxury - it's a necessity. Mail? It can get lost...
Training for staff at the accommodation facility.
In the hotel and tourism industry, the quality of customer service plays a key role in building a positive image for an accommodation facility....
Why do accommodation establishments need a notification system?
There are many challenges in managing an accommodation facility - from bookings to payments and organising stays. In today's day and age,...
How do I send booking confirmations quickly and error-free?
Sending booking confirmations, stay reminders or additional information to guests is an integral part of running a facility....
How to protect customer data and finances in an accommodation facility?
Many owners of hotels, bed and breakfasts and flats for rent are struggling with the same problem - lack of control over access to data. W...