Mini-SOP for a lodging facility: simple procedures without hotel bureaucracy
In a small accommodation facility, many things just "work". The owner knows who is arriving today. The reception remembers which guest asked for a late...
What does a front desk workday look like with PMS vs. without PMS?
The work of a reception in a lodging facility often looks calm only from the outside. A guest asks about an available date. Someone else wants to change their date...
Checklist: how to prepare a holiday let for the summer season in 7 days?
The summer season can begin sooner than you think. First, a few enquiries, then the weekends start filling up, and suddenly...
How much does it really cost to manually manage bookings at an accommodation facility?
In many guesthouses, flats and small hotels, bookings are still managed manually. A phone call, a notebook, an Excel sheet or...
Christmas without chaos - effective accommodation management
The festive period is one of the most challenging times to manage an accommodation facility. High occupancy rates, high guest turnover,...
What to look out for when hiring a receptionist?
Employing a receptionist at a hotel or guesthouse is a big step - you are putting another person in charge of guest contact, handling bookings and often...
5 things that annoy hotel guests.
(Based on analysis of Google and Booking.com reviews) The guest leaves, smiles when saying goodbye, says "it was great"... and then leaves a rating....
Why are returning guests a treasure of your accommodation?
In the tourism industry, where competition never sleeps and the choice of accommodation is dizzying, the key to success is not always to get...
Automated messages - fewer responsibilities, more professionalism.
In the world of guest service, time and communication are crucial. Guests expect quick information, clear instructions and a sense of...
Why is managing bookings 'on the cards' a risk you cannot afford to take?
Still keeping a booking calendar in a notebook or on loose sheets of paper? For many accommodation owners, this is still an everyday occurrence -...