The festive period is one of the most challenging times to manage an accommodation facility. High occupancy rates, high guest turnover, last-minute bookings, rescheduling and the pressure of perfect service mean that even minor organisational errors quickly come to the surface.
It is at Christmas that it is best to see whether the booking management system really works.
Holidays expose problems in bookings management
Outside of the high season, many processes 'somehow fall into place'. Manual notes, Excel sheets, several calendars, messages on the phone or email. During the festive season, such solutions are no longer sufficient. A single mistake is enough for chaos to ensue: a double booking, missing information about the deposit, a misassigned room or an unprepared flat.
Managing a holiday and New Year's Eve accommodation facility requires a single, consistent tool that collects all the data in one place and gives you full control over the situation.
Mobile-calendar as the centre of facility management
Mobile-calendar is a booking management system that becomes a real command centre during busy periods. The calendar is not just a preview of availability, but a complete picture of what is happening in the facility.
In one place available:
- all bookings, regardless of source,
- current occupancy of the facility,
- booking and payment statuses,
- information on arrivals and departures,
- number of guests staying at the facility.
This makes the management of a hotel, guesthouse or flats predictable even in the busiest of times.
Channel Manager - security for multiple sales channels
During the holidays, most establishments sell accommodation simultaneously through several booking portals. Booking.com, Expedia or other channels generate bookings at different times of the day and night. Manually updating availability on several systems is a huge risk of overbooking.
Channel Manager in the mobile-calendar automatically synchronises availability and bookings between all sales channels. Every new booking, cancellation or date change immediately updates the calendar and availability in the other channels.
In practice, this means:
- no double bookings,
- consistent data across all systems,
- saving the team time,
- greater security at full occupancy.
During the festive period, when the margin for error is virtually non-existent, Channel Manager becomes one of the key elements of successful accommodation management.
One system instead of information chaos
Mobile-calendar combines the booking calendar (also a mobile app), Channel Manager and process automation. All data is available in both web and mobile versions. The owner or manager can check the situation in the facility in seconds - from anywhere.
This is particularly important at Christmas, when:
- the team works in shifts,
- last-minute bookings appear,
- you have to react quickly to changes,
- quick access to up-to-date information is important.
Automatic messages - fewer questions, better visitor experience
During the festive period, communication with guests is a huge challenge. Questions about check-in time, parking, breakfast, additional services or stay rules come up non-stop - often when the team already has its hands full.
The automatic messages in the mobile-calendar significantly simplify this process. The system allows scheduled messages to be sent before arrival, during the stay and after the guest's departure. This ensures that the most important information reaches the customer at the right moment, without having to manually answer the same questions.
Prior to arrival, the guest can automatically receive:
- organisational information on residence,
- the time of check-in and check-out,
- directions for access or parking,
- additional Christmas information, for example about Christmas Eve or New Year's dinner.
This means fewer phone calls, fewer messages and greater confidence that the guest will arrive prepared and relaxed.
Nice contact after departure that builds returns
Automatic messages are also great for after the stay. Instead of silence after departure, a guest can receive a friendly, personalised message that leaves a good impression and encourages another booking.
This is a particularly good time to:
- thanks for staying,
- making New Year's wishes,
- offer a discount on your next stay.
Such a simple gesture often has more value than yet another advertisement.
Example of post-departure message
Thank you for your stay in our facility.
On the occasion of the New Year, we wish you peace, health and more time to truly relax.
If you're planning your next trip, we have a 15% discount for your next stay - because a good break is always worth planning in advance.
See you there!
The automation of communication in the mobile-calendar ensures that, even during the busiest festive period, the relationship with the guest does not end at check-out. And it is details like this that make a real difference to returns, feedback and long-term occupancy.
A more peaceful Christmas for owner and team
A well-chosen system for managing bookings not only affects the results, but also the comfort. The team knows exactly what is going on in the facility, and the owner does not have to control everything several times a day.
Christmas in the accommodation industry will always be busy, but it doesn't have to be chaotic. The mobile-calendar, combined with Channel Manager and an easy-to-read booking calendar, allows you to get through this time with greater peace of mind, better organisation and full control of your property.
Because successful accommodation management is not just about high occupancy rates. It's also about making sure the system works when you need it most.
