How do you effectively ask visitors to give feedback?
Guest reviews are one of the most important factors in booking decisions today. Most travellers, before choosing an accommodation...
What to look out for when hiring a receptionist?
Employing a receptionist at a hotel or guesthouse is a big step - you are putting another person in charge of guest contact, handling bookings and often...
What to do in the event of a PMS failure?
In the hospitality industry, guests expect seamless service, fast check-in, instant information on room availability or confirmation of...
Automate your accommodation and reclaim your time.
Running an accommodation facility is a full-time job - and often much more. Day-to-day duties, contact with guests, managing...
Automated messages - fewer responsibilities, more professionalism.
In the world of guest service, time and communication are crucial. Guests expect quick information, clear instructions and a sense of...
How do you know it's time for a change? 4 signs that your facility needs a PMS.
Running an accommodation facility is a challenge. Bookings are pouring in from a variety of sources, guests have ever-increasing expectations, and you need to keep...
Overbooking - the silent killer of the reputation of accommodation facilities. How can you protect yourself from it?
Do you run an accommodation facility? Then you know perfectly well how crucial it is to get your booking calendar under control. Every double...
How do I manage bookings when I am away from the accommodation facility?
Many accommodation owners struggle with a problem that may seem trivial, but is in fact a source of great stress....
Why do accommodation establishments need a notification system?
There are many challenges in managing an accommodation facility - from bookings to payments and organising stays. In today's day and age,...
No more manual invoicing! A solution for hoteliers.
Many accommodation owners struggle with the problem of invoicing. Using external software is not only an additional...