No more chaos – guest departure checklist
The guest returns the keys and leaves the premises. Theoretically, the booking is complete. In practice, this is precisely when several...
Arrival checklist: what needs to be ready before a guest arrives at the property?
The guest announced they would arrive at 4:00 PM. At 3:25 PM, they message that they will be here in ten minutes. The room is almost ready, but no one has checked the payment.
Why do guests more often book properties that respond quickly?
A guest is looking for accommodation. They check several properties, compare prices, look at photos, and send an inquiry about availability. Then they wait. If the response...
Too many responsibilities, too little time? Solutions for accommodation owners
There are days when everything happens at once. Guests arrive early. Someone wants to extend their stay. The room isn’t ready yet…
How to check if your property is really making money?
The full calendar looks good. Bookings are coming in, rooms are occupied, the phone is ringing, guests are arriving. At first glance, everything...
A team that "isn't on the same page" – is that always a people problem?
The property owner says: "My team is a bit clueless." Someone forgot to pass on the information about the late arrival. Someone didn't check that the room had…
What to do when a guest stops responding before arrival?
The guest has booked a stay. Everything looks good: the dates are chosen, the room is blocked, and the details are saved. You send a message asking about…
How to set accommodation prices without chaos?
The cost of accommodation is rarely a single number. A different rate may apply during the season, and another outside the season. A weekend might cost more than…
5 moments in guest service where you lose bookings
A guest rarely disappears without a reason. Most often, they first check availability, ask a question, compare several properties, wait for a response, try...
Checklist: how to prepare a holiday let for the summer season in 7 days?
The summer season can begin sooner than you think. First, a few enquiries, then the weekends start filling up, and suddenly...