In the world of guest service time and communication are crucial. Guests expect quick information, clear instructions and a sense of being taken care of - whether they are having a conversation with reception or receiving an email. For accommodation owners, on the other hand, it is a daily challenge: how to take care of each guest and not forget any stage of their stay?
This is where automatic communication with the visitor.
Why use automated messages?
1. save time - you don't have to manually send each message, the system will do it for you.
2. you provide a consistent service - every visitor gets the same, thoughtful information.
3. you build a professional image - communication looks organised, automated and refined.
4. you increase visitor satisfaction - visitors feel informed and safe, which influences their assessment of their stay.
Sound good? Now it's possible in mobile-calendar!
We have introduced a new feature: automatic messages to visitorsavailable in Professional. It allows you to set the ready communication scenarioand the system takes care of the rest. You choose a message template, specify when to send it - and you're done.
What does an example of automated communication look like?
🔹 After adding the booking
Guests immediately receive a confirmation with the dates of their stay, the name of the facility and contact details.
🔹 On arrival
A text message is sent with check-in instructions - the guest can conveniently enter the facility without even contacting the staff.
🔹 The day after arrival
The visitor gets recommendations for local attractions - restaurants, places to visit or activities in the area.
🔹 After the departure
A message asking for feedback and a discount code for your next booking - an incentive to return and build relationships.
Automation of communication in mobile-calendar is a function that works for you - reliably, punctually and with class. Check out,how it can make your daily work easier and improve the quality of your guest service.
