Late arrival of a guest – how to prepare the facility without a 24/7 reception desk
It’s 23:40. The phone rings: „Good day, we’re stuck in traffic; we won’t be out until around 1 a.m. Can someone let us in?” If you’re driving…
New Booking.com features in mobile-calendar – even more possibilities in one place 🚀
Managing bookings from multiple sales channels often means having to constantly switch between different dashboards. Therefore…
Defect in the room upon arrival – how to mark the problem and avoid chaos?
There are three hours left until the guest arrives. While cleaning, it turns out that the bedside lamp in the room is not working. A moment later, it turns out that...
Housekeeping in a small property: how to integrate cleaning with the reservation calendar?
In a small guest accommodation, cleaning is often organised on an ad-hoc basis. In the morning, the owner checks the departures, calls the cleaner and…
How to transfer change in a small object so that no information is lost?
The guest in room number 4 will arrive later. The lamp in apartment number 7 is not working. One reservation is awaiting payment, and another guest has requested...
15-Minute End-of-Day Checklist for Accommodation Facilities
The last guest picked up their keys, the phone stopped ringing, and reception was slowly winding down. It's precisely then that it's easiest to assume that everything has been...
No more chaos – guest departure checklist
The guest returns the keys and leaves the premises. Theoretically, the booking is complete. In practice, this is precisely when several...
Arrival checklist: what needs to be ready before a guest arrives at the property?
The guest announced they would arrive at 4:00 PM. At 3:25 PM, they message that they will be here in ten minutes. The room is almost ready, but no one has checked the payment.
Too many responsibilities, too little time? Solutions for accommodation owners
There are days when everything happens at once. Guests arrive early. Someone wants to extend their stay. The room isn’t ready yet…
How to check if your property is really making money?
The full calendar looks good. Bookings are coming in, rooms are occupied, the phone is ringing, guests are arriving. At first glance, everything...