How do you effectively ask visitors to give feedback?
Guest reviews are one of the most important factors in booking decisions today. Most travellers, before choosing an accommodation...
How to reduce hotel room cleaning time without sacrificing quality?
Because every minute matters. Especially in high season, when occupancy reaches 100% and the time between one guest checking out and the next...
What to do in the event of a PMS failure?
In the hospitality industry, guests expect seamless service, fast check-in, instant information on room availability or confirmation of...
5 things that annoy hotel guests.
(Based on analysis of Google and Booking.com reviews) The guest leaves, smiles when saying goodbye, says "it was great"... and then leaves a rating....
Why are returning guests a treasure of your accommodation?
In the tourism industry, where competition never sleeps and the choice of accommodation is dizzying, the key to success is not always to get...
How to report the local tax in an accommodation facility?
In the hospitality industry, one of the often overlooked yet mandatory elements of guest service is council tax, also known...
Not just Booking - 5 booking platforms you should know.
Most flat and accommodation owners operate on Booking.com. But what about the rest? Realistically - if you want full occupancy....
Effective communication with your guests? Opt for SMS!
In a world where every day is a race against time, communicating quickly and effectively with guests is not a luxury - it's a necessity. Mail? It can get lost...
Training for staff at the accommodation facility.
In the hotel and tourism industry, the quality of customer service plays a key role in building a positive image for an accommodation facility....
How do you know it's time for a change? 4 signs that your facility needs a PMS.
Running an accommodation facility is a challenge. Bookings are pouring in from a variety of sources, guests have ever-increasing expectations, and you need to keep...