Late arrival of a guest – how to prepare the facility without a 24/7 reception desk
It’s 23:40. The phone rings: „Good day, we’re stuck in traffic; we won’t be out until around 1 a.m. Can someone let us in?” If you’re driving…
Online hotel check-in – a new standard of guest service
The hotel industry is changing faster than ever before. Guests no longer want to waste time on formalities at reception, filling out…