Mini-SOP for a lodging facility: simple procedures without hotel bureaucracy
In a small accommodation facility, many things just "work". The owner knows who is arriving today. The reception remembers which guest asked for a late...
Why do guests more often book properties that respond quickly?
A guest is looking for accommodation. They check several properties, compare prices, look at photos, and send an inquiry about availability. Then they wait. If the response...
Too many responsibilities, too little time? Solutions for accommodation owners
There are days when everything happens at once. Guests arrive early. Someone wants to extend their stay. The room isn’t ready yet…
The biggest myths about PMS that stop property owners from changing
System PMS je pro mnoho vlastníků ubytovacích zařízení spojován s něčím velkým, složitým a určeným hlavně pro hotely. "U mě...
Reception on the phone? How does property management look from a mobile app
Reception on the phone? How does property management look from a mobile app? Not every owner of a holiday let sits at their desk all day...
How to check if your property is really making money?
The full calendar looks good. Bookings are coming in, rooms are occupied, the phone is ringing, guests are arriving. At first glance, everything...
A team that "isn't on the same page" – is that always a people problem?
The property owner says: "My team is a bit clueless." Someone forgot to pass on the information about the late arrival. Someone didn't check that the room had…
What to do when a guest stops responding before arrival?
The guest has booked a stay. Everything looks good: the dates are chosen, the room is blocked, and the details are saved. You send a message asking about…
Why are guests not completing bookings on your website?
A visitor enters a venue's website. They check photos, read the description, choose a date, compare prices... and disappear. They don't call. They don't write. They don't finish...
3 types of accommodation owners – which one are you?
Every accommodation owner has their own way of working. Some remember most things off the top of their head. Others keep a calendar in Excel, take notes...